Services
CSAM Solutions offer tailored account management support packages to help you optimise your operations with efficiency and expertise.
Our Basic Package provides essential support with up to 10 hours of dedicated account management per month, including basic setup, maintenance, and monthly performance reports, ideal if you're a small businesses looking to streamline your processes.
The Advanced Package offers a more comprehensive solution with up to 20 hours of support, priority email response, and quarterly strategy meetings, perfect for your growing business.
If you require full-scale support, our Ultimate Package delivers up to 50 hours of account management, a 2 hour response time, and a dedicated account manager to ensure seamless operations.
No matter your business size or needs, CSAM Solutions has the right plan to enhance your account management experience.
What We Do
Client Onboarding & Adoption
- Onboarding of new clients, ensuring they understand the product/service & its value.
- Develop & execute customised onboarding plans to drive early adoption & engagement.
- Conduct training sessions or demos to educate clients on features & best practices.
Relationship Management
- Primary point of contact for assigned accounts, building trust & strong client relationships.
- Conduct regular check-ins to assess client satisfaction & address concerns.
- Identify key stakeholders & maintain consistent communication.
Customer Success Strategy
- Develop & implement customer success plans.
- Analyse usage metrics & engagement data to identify opportunities for increased adoption or optimisation.
- Proactively identify at-risk accounts and implement retention strategies.
Account Growth & Upselling
- Identify opportunities for account expansion.
- Collaborate with sales teams to pursue upsell or cross-sell opportunities.
- Track & report on growth metrics.
Issue Resolution & Advocacy
- Act as client advocate, escalating & resolving issues promptly.
- Gather client feedback & relay to relevant teams.
- Ensure timely follow-up on client inquiries
Performance Reporting & Analysis
- Track & analyse KPSs such as Net Promoter Score (NPS), customer satisfaction (CSAT), retention rates & account health.
- Prepare & present regular reports or business reviews to clients.
- Use CRM tools to document client interactions & maintain accurate records.
Price list
Essential Support
£650 + VAT per month
Up to 10 hours support per month
Monthly performance reports
Email support with 24-hour response time
Comprehensive Support
£1,250 + VAT per month
Up to 20 hours support per month
Monthly performance reports
Email support with 12 hour response time
Quarterly strategy meetings
All-Inclusive Support
£2,250 per month
Up to 50 hours support per month
Weekly performance reports
Email & phone support with 2 hour response
Monthly strategy meetings
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